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Job Opening

Job Description:

This position requires heavy phone volume, including answering inbound calls, providing customers with information about our company and our auctions, making outbound calls to customers regarding their purchases. Enter all communication into customer database. Assist other Customer Care/Inside Sales Agents as necessary.

Responsibilities:

• Provide one-on-one customer support to our customers. Respond to customer inquiries effectively and efficiently in a courteous manner.
• Log all interaction with our customers and their transactions in the customer records in Onyx.
• Ensure all follow-up communications with customers regarding post-sale transactions are made in a timely manner.
• Ensure that all transactions are closed in a timely manner so that we can keep our buyers and sellers satisfied.
• Manage the post-sale process with assigned sellers. Verify that all items have been paid and picked up from the seller's lot.
• Manage buyer defaults to less than 2%
• Manage late pickups.
• Make 80-100 calls per day (inbound & outbound).
• Ensure internal escalation with issues that must be handled by upper management.
• Build relationship with sellers for whom you are the account manager.
• Call First Time Bidders and Send out pick up location packages.
• Respond to and update records accordingly.
• Make calls for first time buyers, late payment, and late pickup.
• Update and process TA Forms.
• Manage tax issues.
• Monitor sales contract information.
• Handle re-listings.
• Follow post-auction checklist.

Requirements:

• Good phone skills.
• Team player with leadership skills.
• Computer literate with experience in Microsoft Office.

To Apply:

Send your resume to careers@ironplanet.com.au with the position title in the subject line.

Applicants only, please. IronPlanet is not accepting submissions from recruiters.