FAQ

The Checkout process creates an easier more stream-lined auction experience for our buyers. This process will automatically generate your Tax Invoice.

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There are two important pieces of information that you will need to complete your Checkout process successfully:

•  Your City / State or Territory / Post Code delivery address / equipment destination
•  Buyers exporting equipment will need to sign an export declaration form.

If you are exporting equipment out of Australia, you will need to sign an export declaration form that will pop up when you submit your destination outside of Australia. This form must be signed and submitted back to IronPlanet prior to the equipment being released.

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If you have the equipment delivery address available before you start Checkout, the process should take you less than five (5) minutes.

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You will be able to access your Tax Invoice immediately after you have completed Checkout.

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Call customer care. 1300 799 774

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No, you have to go through the Checkout process separately for each piece of equipment you purchased.

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You will be able to make changes to your Checkout information up to three (3) business days after the auction. However, if you have completed Checkout and made full payment, you will not be able to modify the Checkout information yourself. You will need to speak with one of our customer care agents to make any modifications to your Checkout.

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Call customer care and they will provide Checkout assistance for you.

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During the Checkout process you will be asked if you want to receive transportation quotes for your purchase. You will receive an email notifying you when a carrier has provided a quote. You can view the quotes from your Post Sale page.

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If you don't know your delivery destination immediately after the auction, you have up to three (3) business days to complete the Checkout process and make full payment. Equipment must be moved from the seller's yard eight (8) business days after the auction.

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